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How ae110 Handles Your Personal Information

This page explains exactly what data ae110 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform — and how we protect it. Access and data handling depend on your local law and eligible region.

Account data protectedbKash, Nagad, Rocket payment info handled with careYour rights explained clearlyContact us to request changes
ae110 How ae110 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to see the data we hold on your account, request a correction or ask us to remove your information, our support team handles all privacy requests directly. Reach out through any of the channels below and include your registered mobile number so we can locate your account quickly.

Live Chat Open the chat widget from any page on ae110. Tell the agent you have a privacy request and your account will be pulled up using your registered mobile number.
Email Support Send your data request to our support address. Include your registered mobile number and the specific action you need — access, correction or deletion.
Account Settings Some data preferences, like marketing communications, can be adjusted directly inside your account settings without contacting support at all.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We have built our data practices around what a mobile-first Bangladesh account actually needs — fast payment matching, secure sessions and clear controls. Here is how each area works in practice.

Payment Data Handling

bKash, Nagad and Rocket transaction references are stored against your account ID only. We never share raw payment identifiers with third parties outside of what verification requires.

Cookie and Session Use

Session cookies keep you logged in as you switch between mobile and desktop. You can clear them via your browser settings, though doing so will log you out of your current session.

Account Security Measures

We use OTP verification on login and on sensitive account changes. If we detect a login from an unfamiliar device or location, your session is flagged for an extra check before access is granted.

Data Retention and Deletion

Your account data is kept while your account remains open. After closure, we retain only what local regulatory requirements mandate for the applicable period in your eligible region.

What You Are Likely Asking About Your Privacy

These are the privacy questions we hear most from Bangladesh account holders — covering data access, payment records, cookies, account closure and how to reach us when something needs fixing.

Yes. Contact us via live chat or email with your registered mobile number. We will confirm your identity and share the data held on your account within a reasonable period.

No. We store only the transaction reference and wallet identifier needed to match your deposit to your account. Your PIN is never captured or held by us at any stage.

We share data only with payment processors like bKash, Nagad and Rocket to verify transactions, and with security services that protect your account. We do not sell your data.

Send a deletion request via live chat or email, including your registered mobile number. We will process it subject to any retention obligations required under applicable rules in your region.

Cookies on ae110 manage your login session and remember your device so you do not have to re-enter credentials on every visit. You can disable cookies in your browser, but your session will not persist.

Our policy covers all registered accounts. Actual data rights and obligations depend on your local law and whether you access ae110 from an eligible region — check what applies to you locally.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.