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Terms and Conditions That Govern Your ae110 Account

These terms set out the rules that apply when you access ae110 and use your account — including deposits via bKash, Nagad or Rocket, withdrawals, and participation in any activity on the platform.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessTerms updated when policy changesContact us for any dispute
ae110 Terms and Conditions That Govern Your ae110 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or you want to raise a concern about how they have been applied to your account, our support team is available to help. You can reach us through live chat directly from the ae110 site, by email for written queries, or through the in-app help section if you are accessing on mobile. For wallet-related disputes involving bKash, Nagad or Rocket, contact support with your transaction reference ready — that speeds up the review process.

Live Chat Start a live chat session directly from the ae110 site or mobile browser. Have your account ID and the relevant transaction reference ready for faster handling.
Email Support Send a written query to our support email for terms-related questions. We respond to account and policy emails in the order they are received.
In-App Help Use the help section inside your ae110 account on mobile. It connects you to the same support team and lets you attach screenshots of any wallet transaction in question.
ACCOUNT SECURITY POLICY

How We Protect Your Account Under These Terms

Your account security and the handling of your data sit at the centre of these terms. We use encrypted connections across the ae110 platform so that your login, wallet activity and personal details are not exposed in transit. When you request a withdrawal to your bKash, Nagad or Rocket wallet, we verify the wallet number against the one registered to your account before releasing funds — this step protects you as much as it protects the platform. You can request a review of your account data at any time through support.

Data Handling

We collect only what we need to operate your account — your contact details, wallet numbers and transaction history. We do not sell your data to third parties.

Account Security

Login is protected by OTP verification to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account.

Retention and Deletion

We keep your account records for as long as required by applicable rules. You may request deletion of personal data by contacting support, subject to any legal retention obligations.

Requesting Changes

To update your registered bKash, Nagad or Rocket wallet number, submit a request through support with identity verification. Changes take effect after our review is complete.

Common Questions About Our Terms and Conditions

These are the questions we hear most often about how our terms apply to your account. If your question is not covered here, reach out through live chat or email.

Yes. Every wallet transaction on your account — bKash deposits, Nagad transfers, Rocket withdrawals — is subject to these terms alongside the individual wallet provider's own rules.

We notify you before material changes take effect, using the contact details on your account. Continuing to use your account after that notice counts as acceptance of the updated terms.

If we close an account in a region that is no longer eligible, any confirmed balance is returned to your registered wallet — bKash, Nagad or Rocket — after identity verification is completed.

Start by raising the dispute through ae110 live chat or email support. Include your account ID and any transaction reference. We review disputes in the order received and aim to respond with a decision.

No provision in these terms removes rights you hold under applicable local law. Where any term conflicts with local consumer rules in your eligible region, local law takes precedence.

Contact support through live chat or email with your account ID and the specific request. We handle data access and deletion requests subject to any legal retention obligations that apply.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.